Return and Refund Policy

Effective Date: 2025-10-29

1. Overview

At Pro Garage Base LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through progaragebase.com .

Summary

  • Region: United States
  • Return window: 30 days, damage must be reported within 48 hours
  • Eligibility: Defective and non-defective items accepted if conditions are met
  • Return shipping: Paid by customer unless defective
  • Restocking fee: 25%

2. Contact

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility

  • Item is damaged, defective, or incorrect
  • Return requested within 30 days
  • Issue reported within 48 hours
  • Item unused and in original packaging

Used items are not eligible unless defective on arrival.

4. Reporting Issues

Contact us within 48 hours with:

  • Order number
  • Photos
  • Description of the issue

5. Return Shipping and Fees

Return within 7 days after approval.

Restocking fee: 25% deducted from refund. No fee for same-item exchanges.

If you don’t use our label, shipping may not be reimbursed.

6. Refunds

  • Inspection required
  • Refund within 7 business days
  • Replacement available

7. Exchanges

Allowed if conditions are met.

8. Non-Returnable Items

  • Reported after 48h
  • Misused items
  • Custom or perishable goods
  • Hygiene items (unless sealed)
  • Gift cards or digital products

9. Cancellations

  • Before shipping: full refund
  • After shipping: return process required

10. Legal

Your legal rights remain unaffected.

11. Updates

This policy may change at any time.