Contact Us






Contact

How Can We Help?


Whether you need advice on building your garage gym, have a question about an order, or want setup guidance, we are ready to help.

Most messages answered within 4 business hours
Ways To Connect

Choose Your Channel


Email

support@progaragebase.com
Replies within 24 hours

Phone

1-720-722-8406
Mon–Fri 9am–6pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long does shipping take for gym equipment?

Most in-stock items ship within 1-3 business days. Due to the size and weight of garage gym equipment, standard delivery typically takes 5-10 business days depending on your location. Most orders over $100 qualify for free shipping.

Can I track my order after it ships?

Absolutely. Once your order ships, you will receive an email with a tracking number and a direct link to monitor your delivery in real time. If your tracking information has not updated within 48 hours, contact us and we will look into it right away.

What is your return policy on equipment?

We accept returns on unused, unassembled equipment within 30 days of delivery. Items must be in their original packaging and free of damage. Please reach out to our support team to initiate a return and receive a return authorization number before shipping anything back.

What if my equipment arrives damaged?

If your order arrives with any damage, take photos of the packaging and the affected item, then contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you. Your satisfaction with the condition of every piece is something we take seriously.

How do I choose the right rack or setup for my garage?

Start by measuring your available ceiling height, floor space, and door clearance. Our product pages include detailed dimensions and recommended room sizes for each setup. If you are still unsure, send us your garage measurements and training goals, and we will put together a personalized recommendation.

Do your products come with warranties?

Yes. All structural frames and racks carry a manufacturer warranty against defects in materials and workmanship. Warranty duration varies by product and is listed on each product page. For warranty claims, contact our team with your order number and a description of the issue.

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Availability

Business Hours


Monday – Friday 9:00 AM – 6:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For


Fast Response

Every message gets a thoughtful reply within one business day, most within just a few hours.

Secure Shopping

Your payment and personal data are protected by industry-standard encryption on every transaction.

Quality Guaranteed

Every piece of equipment is built to withstand heavy training and backed by a manufacturer warranty.

Free Shipping

Orders over $100 ship free across the continental US, with full tracking from warehouse to your garage.